Frequently Asked Questions
All orders are charged per bag, each bag is $20. A bag is either our supplied ClothesLyne laundry bags or any tall 13-gallon kitchen garbage bag.
Lights and colors are only separated if specified in the order details page while placing your order.
Yes, the minimum order price is $20.
Service providers are either established laundromats or freelancers who are vetted and trained by ClothesLyne. A way we like to explain the freelancers is by comparing them to Uber and Doordash drivers.
Our standard delivery time is 48 hours after pick up, but we offer 24 hour delivery for an added cost.
We offer multiple different types of laundry detergent, fabric softener, and dryer sheets. We offer hypoallergenic, organic, and unscented options alternatives.
Unfortunately, ClothesLyne does not offer dry cleaning at this time, but we look to add this service in the future.
- Yes, ClothesLyne takes serious consideration on who we allow being a service provider on our marketplace. All service providers complete training before being allowed to accept orders. New Service providers are inspected to ensure they have the proper facilities to efficiently and cleanly perform laundry services.
Cold, all loads are washed cold unless requested otherwise.
Our customer support team would be glad to help and determine an optimal solution for you.
No, we’re all about convenience. Just put your clothes out after your order and go on with your day.
Pick up and delivery occurs between 6 am-6 pm unless you pay additional costs for a customer pickup time.
NO! Clothes are never mixed together with other orders. All orders are tagged and separated to ensure they never mix.
Yes, we offer large item wash, which includes dog beds, comforters, and blankets.
Yes, you can communicate with the ClothesLyner at any point of the service being carried out. The chat is easily found in your order details page.
Yes, all information identity and payment information are processed through Stripe payment systems.
Your clothes will be protected in a waterproof bag and placed where the elements can’t affect them.
Yes, of course. ClothessLyne offers hypoallergenic, organic, and unscented options.
Washer and dryer, drying rack, clothesline, or something to hang dry clothes, laundry detergent, clear plastic bags, laundry baskets, and a car.
Being a clotheslyner in an established market is very competitive. The more orders you complete, the higher ratings you get.
There are no limits to the number of orders. As long as you can handle the workload of the laundry you will not stop receiving an order unless you’re nonactive.
You must offer our required add ons, but the recommended ones you do not. Offering recommended add-ons will allow you to receive more orders and make more cash money!
Cold unless otherwise instructed by the customer in the order details.
Never set the dryer to high heat. It will ruin specific garments, and customers will file a claim against you. Instead, use medium heat. If your customer includes delicates, which will be indicated in your app, use low heat on them.
The deadline for pickup and delivery is 24-48 hours depending on your order. You can deliver the order back early at the scheduled time with the customer.
Only with the customer’s permission.
Suspension or removal from the ClothesLyne marketplace.
-6 am-9 am and 6 pm-9 pm ar the standard times
-Customers can choose custom times which can be any time between our two standard time slots. Custom times will result in increased pay for the service provider.
- Folding Guidelines:
- Clothes must be folded right after the dry cycle ends to avoid wrinkled clothes.
- Follow our folding ClothesLyne technique.
- Do your best to match socks.
- Button and Zip up clothes if possible
- Folding is where you’ll earn higher tips. The better you fold the clothes, the more likely they will give a bigger tip and positive review.
- Packing guidelines
- After clothes are folded they must be placed in clear plastic bags unless the customer has provided a washable laundry bag such as our subscription users.
- Clothes are put in plastic bags to ensure at drop off the outdoor elements won’t affect them
- Avoid overpacking bags to prevent rips and being too heavy for some customers to handle.
- ALWAYS make sure the bag is securely tightened to not allow any substances to penetrate it.
- $1 for detergent, water, and electricity
- $3-5 for gas dependent on the distance of the order
Clotheslyners are responsible for completing work to each customer’s satisfaction. If your customer is dissatisfied, they may be given a partial refund, and your balance will be adjusted accordingly
Once you’ve accepted an order, you can only cancel it before picking it up. Once the laundry is picked up you cannot cancel the order.