Skip links

Privacy Policy

This Privacy Policy is effective on May 11, 2021


This Privacy Policy describes the practices that Clotheslyne, Inc. (referred to hereinafter as “Clotheslyne” or “we” “us” or “our”) follows with respect to the collection, use, maintenance and disclosure of information collected through the website at (the “Website”) and/or any future Clotheslyne websites or software applications (the “Service”). This Privacy Policy applies only to information we collect from the Service. By using our Service, you consent to the collection, use, maintenance and disclosure of this information by us.

We reserve the right to revise this policy at any time. When we do, we will give you notice of the revised Privacy Policy by posting the revised Privacy Policy on the Service and by revising the “effective date” at the top of this Privacy Policy. You are responsible for regularly reviewing the current privacy policy.

Information We Collect & Technology Used

We collect “personally identifiable information”, “usage information”, and “feedback information”.

“Personally identifiable information” is information that tells us who you are, such as your name, physical address, and e-mail address. “Usage information” is information automatically collected by our web server (which may be hosted by a third-party) that your web browser makes available whenever you visit or use our Service, such as your computer’s IP address or browser type.

We may collect personally identifiable information when you create an account with our Service, edit or update your account information or profile, make a purchase, participate in certain activities via the Service, or if you voluntarily choose to provide it to us (e.g., by posting it on the Service). For example, we may collect your first and last name, mailing address, e-mail address, phone number and geographic location.

You can choose not to provide personally identifiable information to us. However, if you do not provide certain information (e.g., name and email address), you will not be able to create an account so your ability to use the Service will be limited to those web pages available to unregistered users of the Service, and you will not be able to purchase a subscription to our Service. Additionally, most browsers can be configured to reject cookies or alert you when cookies are being sent. However, if you refuse to accept cookies, it is possible that some portions of the Service may not function as intended.

We may collect “usage information” anytime you view and/or interact with our Service or its pages, features and functionality. For example, we may collect your IP address, browser type, operating system version, and information regarding your geographic location and browsing activities (e.g., information about the website that you visit before or after visiting the Service).

This Service may also use “cookies” and other technologies to recognize users, customize their experience or serve advertisements. A cookie is a small text file that a website’s server places on a user’s computer, mobile phone or other device. The cookie transmits information back to the website’s server about the browsing activities of the computer user on the site. This includes information such as pages and content viewed, the time and duration of visits and whether a computer user clicked on an advertisement. Cookies also can be used to recognize users and maintain data related to a particular individual, including passwords.

In some contexts, such as where a number of separate websites participate in a network, cookies and other technologies can be used to track a computer user across different sites.

As important as cookies are to our Service, we understand that this might make you uncomfortable. If you would prefer not to accept cookies from our Service or any other website, you can modify the settings on your web browser. You may refer to your browser’s online help feature or user manual for instructions on how to do this. If you refuse to accept cookies, it is possible that some portions of the Service may not function as intended.

We and our third party partners may use Web beacons that help us better manage content on our site by informing us what content is effective. Web beacons, also known as gifs, are electronic images that may be used on our Sites or in our emails. A Web beacon may be used on our Web pages to collect information, deliver cookies, count visits, understand usage and campaign effectiveness, or in our emails to tell if an email has been opened and acted upon.

In some instances, personally identifiable information and other usage information may be collected via a third party service provider. Those third party service providers will provide the personally identifiable information that is collected to us. Such information will be subject to our privacy policy but may also be subject to the third party’s own privacy policies. For example, we may use cookies (as discussed above) through Google Analytics. For more information on collection and processing of data through Google Analytics, please see

Disclosure and Use of Information We Collect

We use personally identifiable information for the purpose for which it is provided and for the other purposes described in this Privacy Policy. For example, we may use personally identifiable information to communicate with you about the Service and for marketing and promotional purposes; to respond to inquiries; to provide customer support; to mail you a friendly postcard or send you a giveaway package; to establish your online account and/or subscription to the Service; and to promote our Service and share information about our users’ experiences with others.

We also use your personally identifiable information to operate and improve our Website and Service. For example, we use the information we collect from you on our Website and Service:

to personalize and improve your experience on our Website and in use of the Service;
to respond to comments and questions and provide customer service;
to deliver service messages and other services and content you request and to send information related to accounts and services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
to send you information about new promotions, products, and services offered by Clotheslyne and our selected partners;
to provide, personalize, measure, and improve our advertising and marketing;
to fulfill your request for a product, information, or other service
to conduct an aggregated analysis of the performance of promotions.
Certain information that you provide will be publicly available on the Service. For example, other users of the Service will be able to see your name and profile image. Your email address, passwords, and billing information is never shared publicly.

We may also disclose certain personally identifiable information publicly if we choose to use such information for advertising and marketing purposes. For example, we may use your name and other content that you submit (including photographs and text) in advertisements that are publicly disseminated (online or elsewhere).

We may provide your personally identifiable information to our suppliers who will deliver your order and/or provide billing services, and to third parties who provide services to us.

We may disclose personally identifiable information to affiliated companies, our parent company and sister companies.

We use usage information to help us run and maintain our Service, customize the visitor’s experience, study traffic patterns, service our online community, generally learn about the usage of the Service and provide a more seamless experience on the Service. We may disclose this information to our affiliates and third parties, including, but not limited to, our advertisers.

We use cookies to maintain information about your use of our Service, help us recognize you when you visit our Service again, identify the website you visited immediately before visiting our Service, and enable us to evaluate and improve our Service design.

We may use and disclose personally identifiable information and usage information when we have reason to believe that using and/or disclosing this information is necessary to investigate, identify, contact, or take action against someone who may have engaged in illegal activities or breached our Terms & Conditions of Use or who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our Service, or anyone else who could be harmed by such activities. We may also disclose personally identifiable information when we reasonably believe that the law requires it.

We might sell or buy subsidiaries, or business units. In such transactions, personally identifiable information and other information generally are transferred business assets but remain subject to the applicable Privacy Policy. Also, in the event that our assets are sold, personally identifiable information and other information may be transferred assets.

Sharing of Personal Information

We may use third parties such as a credit card processing company to bill you for services, an email service provider to send out emails on our behalf. When you sign up for our services, we will share the personal information you provide only as necessary for the third party to provide that service.

To enable or support us in providing the access to the Website and our Service, we may share your information, including personal information, within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control.

We do not share your personal information with third parties other than as described above and as follows:

With third party vendors, consultants and other service providers (“Service Providers”) who are working on our behalf and need access to your information to carry out their work for us;

To (a) comply with laws or respond to lawful requests and legal process, (b) to protect the rights and property of Clotheslyne, our agents, members, and others including to enforce our agreements, policies and terms of use, or (c) in the good faith belief that disclosure is needed to respond to an emergency or protect the personal safety of any person; and

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In any such event, we will provide notice if your data is transferred and becomes subject to a different privacy policy.

Recommendation Engine

We use feedback information for the purpose for which it is provided and for the other purposes described in this Privacy Policy. Feedback information includes, but is not limited to, user ratings and review comments. This information is collected and stored in a User database which may be used to offer unique recommendations based on your feedback. Recommendations are then received on the Website, via email, or other marketing materials.

Your feedback information is never shared with outside third parties and is intended to be used only as an aid to help generate more customized recommendations.

Privacy of Children

The Service is a general audience website. We do not intentionally collect personally identifiable information from users of this Service who are under the age of sixteen.


We may tailor advertisements on the Service and elsewhere to a user’s apparent interests, based on that user’s online activity. That is, ads may be displayed for you online based on the pages and content that you view.

Analyzing your Communications

We may review, scan, or analyze your communications on the Website or Service for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. For example, as part of our fraud prevention efforts, in some cases, we may scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.

These activities are carried out based on Clotheslyne’s legitimate interest in ensuring compliance with applicable laws, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.

Links to Other Websites

While you are using this Service, you may be linked or directed to other third party sites outside of the Service that are beyond our control. Each of these third party sites may have a privacy policy different from ours. For example, you might click on a link or banner ad that will take you off the Service. These links and banners may take you to sites of advertisers, sponsors and co- branding partners. Please review the privacy policies of these sites. We are not responsible for any actions or policies of such third parties.


Information transmitted on the Internet and/or stored on systems attached to the Internet is not 100% secure. As a result, we do not ensure, warrant or guarantee the security or integrity of such information. We will not be responsible for disclosure of any information due to errors in transmission or the unauthorized acts of third parties.

You help to maintain the security of your personally identifiable information stored in our systems by keeping your username and password confidential and protecting against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Updating your Information

If you would like to review and/or request changes to any of your personally identifiable information collected through the Service, you may do so through your user account, or by contacting customer service via the contact information below.

Changes to this Policy

Clotheslyne reserves the right to modify this policy at any time, in accordance with this provision, effective upon posting of an updated version of this Policy on the Website. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. You are responsible for regularly reviewing this Policy. Your continued use of the Website and Clotheslyne Service after the changes are posted constitutes your agreement to the changes, both with regard to information we have previously collected from you and with regard to information we collect from you in the future. If you do not agree to the changes, please discontinue your use of the Website and Service.

Your California Privacy Rights

California Civil Code Section 1798.83 permits customers of Clotheslyne who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding twelve calendar months. If you are a California resident and would like to make such a request, please submit your request in writing to

Your Privacy Rights

For personal information we hold, we will provide you with access (including a copy) for any purpose including to request that we correct the data if it is inaccurate or delete the data if Clotheslyne is not required to retain it by law or for legitimate business purposes.

We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes as described earlier. Clotheslyne may charge you a reasonable fee based on the administrative costs resulting from preparing this information.

Disclaimer of Warranty
Contact Information

Please send any questions regarding our privacy policy to:

Clotheslyne, Inc.
50 Maple Ave, Goshen, NY 10924

FREE pickup and delivery laundry services for less than drop-off at your local laundromat!